Benefits, challenges, and the required managerial tools1. It even affects perceptions of time, which can impact daytoday scheduling and deadlines. Managing cultural diversity at workplace diva portal. Overall, leaders showed a higher level of cultural competence than the healthcare staff. Cultural diversity is a growing phenomenon that has increased attention and importance in the 21 st century.
Are the policies and practices same in terms of how they are being. Importance of cultural diversity in the workplace bizfluent. Managing diversity is a key component of effective people management in the workplace black enterprise 2001. The biggest driver for higher level diversity strategy is the need to tap the creative, cultural, and communicative skills of a variety of employees and to use those. Your employees can also have the opportunity to share their culture with others in an inclusive working environment. Cultural diversity is a term that weve certainly gotten used to hearing over the last several years. From the virgin group to disney and pricewaterhousecoopers, organizations across industries are embracing the benefits of a diverse workforce. The effects of diversity perspectives on work group processes and outcomes robin j. Workplace diversity practices in switzerland alumni hec lausanne. In his interactional model of cultural diversity, cox 1994 argued. What are some typical examples of cultural diversity in the. There are major facts and trends that maneuver this in the beginning of this century. In fact, diversity as it relates to people is a way of thinking and operating that encourages an entirely new and positive outlook among employees. Language diversity can introduce communication complications, but can also provide benefits for your business.
This involves the productive use of people in achieving the organizations strategic objectives and the satisfaction of individual employee needs. Researchers of cultural diversity in organizations must look to alternative theoretical perspectives, such as feminist theories. Go through the scenarios and mention how the following scenarios make you view workplace diversity as. Understand the value of diversity and how it relates to the workplace. According to the book managing diversity by gardenswartz and rowe 1998, using affirmative action alone in todays economic situation is no longer an acceptable management style. Reinforcing homogeneity means to avoid or even reject a diverse workforce. Ideally, workplace cultural diversity within a culturally diverse society should be a mere fact rather than an explicit policy, reflecting impartial laws of chance in hiring and promotion, e. But with benefits necessarily come challenges of working. The purpose of this study is therefore to contribute to the current field of cross cultural management and how cultural diversity is managed. A common example of cultural diversity in the workplace is a multilingual workforce. Cultural diversity in the workplace has grown as a trend over the passage of time with the increase of globalization in the world. Workplace diversity is the acceptance of the fact that every individual is unique, and respecting that their uniqueness could be because of their race, gender, age, class, and physical ability, sexual orientation, and religious inclination. After interviewing a few aspirants to fill a direct support position, one hr remarked in front of his colleague, lets go for this guy. Nov 27, 2012 cultural diversity in the workplace todays workforce is truly mixture of different races, ages, genders, ethnic groups, religions and lifestyles.
Jun 21, 2016 encouraging cultural diversity in your workplace can introduce an array of skills, knowledge and expertise to your business, and can assist increased productivity, reach alternative markets and promote a positive company reputation. The modern workplace is a mosaic of different ideas, beliefs and opinions, which taken together create an atmosphere of cultural diversity. Recognize the role of stereotypes, assumptions, and other barriers to diversity, and the effect that they can have in the workplace and in our personal lives. The responsibility for dealing with diversity issues belongs to every employee in the company. We are live in an increasingly multicultural society. Businesses should prioritize hiring diverse employees because of the many great things associated with it. Diversity, workplace, cultural mentoring, organisation.
Managing a culturally diverse workforce diversity, equity and. Diversity management, challenges and opportunities in multicultural organizations patrick a. Article pdf available january 2007 with 17,198 reads how we measure reads a read is counted each time someone views a. Diversity at workplace how is cultural diversity management perceived by employees at jibs. The new work environment is defined by understanding, communicating, cooperating, and providing leadership across cultures. However, your hr department has official duties regarding diversity and can provide advice or guidance if you have questions. Having a culturally diverse workforce can result in a competitive advantage for. Workplace diversity despite having numerous benefits does have its flaws.
However, leaders and healthcare staff showed fairly similar scores for adaptation to different healthcare. All the mentioned trends led to an increasingly diverse workforce and companies have perceived the. This site is like a library, use search box in the widget to get ebook that you want. Managing cultural diversity in the workplace is also the challenge for organizations that want to profit from a competitive advantage in the 21st century economy. Managing cultural diversity integration values and management skills. Pdf on jan 23, 2016, jay klagge and others published advantages and disadvantages of cultural diversity in the workplace find, read and cite all the research you need on researchgate. Cultural diversity within a workplace is increasingly becoming important as more organisations are embracing it within. Defining cultural values by defining key cultural values, employers can better understand their workforce and what their expectations might be. Workplace diversity refers to the division of the working force into separate categories that have a apparent unity or harmony within a given cultural context and that impact potentially beneficial or harmful outcomes of employments such as job opportunities, workplace treatment prospects of promotion of employees, irrespective of job related. Culture refers to the 7 essentials of workplace cultural competence. The study recommends that organizations should have proper cultural diversity management since it enables an organization to achieve a. Maximizing and capitalizing on workplace diversity has become an important issue for management today.
While you may have a staff that is made of people from the same national background, these people can be from many different places around the country, thus making. Click download or read online button to get cultural diversity in the workplace book now. Pdf advantages and disadvantages of cultural diversity. Leadership success in the 21st century involves the ability to have intercultural competence. Top 10 diversity issues at work selection partners. Managing cultural diversity in the workplace mba knowledge base. This is only possible if they adopt and chose the right strategies within their organizations.
Explore the required tools for managing workplace diversity. Stephen butler, cochair of the businesshigher education forum, believes diversity is an invaluable competitive asset robinson 2002. Managing cultural diversity in the workplace, part 2. Cultural diversity affects the performance of an organization and various conflicts can arise due to misunderstandings among the culturally diverse workforce.
Diversity in the workplace uf ifas edis university of florida. Benefits, challenges, and the required managerial tools 2 advantages. And cultural diversity in the workplace, while valuable, can sometimes lead to challenges if employers arent aware of the key aspects of the culture and how to address them. The importance of cultural diversity in the workplace wednesday, september 21, 2016 11. Cultural diversity and information and communication impacts on language learning wang wencheng department of business management, hwa hsia institute of technology, taiwan 111 gong jhuan rd. Kundu ntroduction the diverse workforce has become a reality today. Executive summary best practices in achieving workforce diversity diversity affects the world advances in technology and the advent of a global economy bring the people of the world closer together than ever before. As hp is a global innovative and learning organization, its key resource to manage diversity is cultural synergy. Examine ourselves as we relate to all forms of diversity. Most people hold the belief that every human being is of equal worth, entitled to the same privileges and opportunities, without regard to race, gender, disability or age. Cultural diversity, integration values, organisational culture, management competencies, diversity management. Are the policies and practices same in terms of how they are being delivered. An introduction to culture and diversity in the workplace 4 2.
Thomas harvard university o 2001 by cornell university. The differences can be based on gender, age, sex, ethnicity, sexual orientation, and social status. Linguistic diversity helps you project a clear image of. Given this fact, businesses, educational systems and other entities are investigating ways to better serve their constituents. His research interests include stereotype and prejudice. Companies that embrace and value these cultural differences can not only reduce conflict and increase regulatory compliance but also transform cultural diversity into a competitive advantage. Cultural diversity in the workplace mba knowledge base.
Introduction workplace diversity is the issue of people, focus on the differences and similarities that people bring to an organization. Cultural diversity is a form of appreciating the differences in individuals. Managers and team members can manage cultural differences. Pdf the effects of cultural diversity in the workplace semantic. Pdf the acceptance and management of cultural diversity have been promoted and touted as a positive tool in social and organizational engineering. Human resource management is on managing people within the employeremployee relationship. Culture and diversity dynamics in groups and organisations 9 3.
Managing crosscultural diversity a challenge for present and future organizations subhash c. Managing diversity at workplace 161 ignore nor minimize cultural diversity, but rather view it as a resource in designing and developing organizational systems adler, 1980. Diversity in the workplace means that the organization hires employees without any discrimination on the basis of age, race, creed, national origin, religion or sexual orientation. Managing workplace diversity has become a priority concern among. A southafrican perspective article pdf available in team performance management 934. Embracing cultural diversity in the workplace is an important first step for businesses that want to be competitive on an international scale. Workplace diversity is a multifaceted concept that continues to evolve as more industries move towards a global marketplace. This word most commonly refers to differences between cultural groups, although it is also used to describe differences within cultural groups, e. Top 10 diversity issues at work a common misconception is that the phrase workplace diversity defines meeting certain quotas in employee race or gender categories. The impact of cultural diversity on work team performance. Leadership and cultural competence of healthcare professionals.
Diversity in the workforce journal of education and human. Cultural diversity in the workplace download ebook pdf. In this article, i offer some thoughts and insights on the strategic value and benefits of diversity in the workplace, cultural attributes that provide the prime conditions to harness the benefits of diversity and some pitfalls to avoid when building a culturally diverse workplace. Cultural diversity and information and communication impacts. Amf managing cultural diversity training program it is my great pleasure to introduce you to the australian multicultural foundations managing cultural diversity training program. Cultural diversity in the workplace human resource. Nov 24, 2017 managing cultural diversity in the workplace. Research by mckinsey and company report that companies with workforces comprising a large percentage of diversity in gender, race, and ethnicity often outperform the national industry median by as much as 35%. This training program has been developed by the australian multicultural foundation amf, in association with robert bean consulting, as a resource. Workplace diversity should be one of the top things businesses today should address.
Cultural diversity in the workplace is when companies are open to hiring employees from all sorts of different backgrounds. It is the job of the management of the organisation to fit together different pieces of mosaic in a harmonious, coordinated way and utilizing the abilities and talents of each employee to its maximum. The impact of workplace diversity on organisations core. Pdf advantages and disadvantages of cultural diversity in the. Cultural diversity at the workplace encompasses much more than. At its most basic, cultural diversity refers to the existence of a variety. An introduction to culture and diversity in the workplace 2. Jan 25, 2020 how well the workplace embraces cultural diversity may spell a companys competitive edge and profitability. The study will be useful for the companies under discussion nevertheless it shall also be helpful for people who want to know more about workplace diversity, and how to manage it. The effects of cultural diversity in the workplace clute journals. Cultural difference poses various challenges which include hindering success within the organization. Cultural diversity has increased in workplaces as companies have expanded globally.
Potential customers may leave your business because the staff cant understand their orders. The impact of cultural diversity varies with the type of environment and firms overall strategy. How is cultural diversity management perceived by employees at jibs. Study the views of various companies regarding the choice and implementation of workplace diversity. Cultural diversity impact on the workplace business essay. We have presented a few scenarios below related to workplace diversity. When companies recruit and retain a diverse pool of people, it brings about different benefits to the company as well as its employees. Aluko, olabisi onabanjo university, nigeria abstract. The importance of cultural diversity in the workplace.